Help Tutorial

Click Here to close window [ X ]
Online Store Overview

 

Online Store Overview

Browsing Suggestions
This site should be viewed at 800 x 600 or 1024 x 768 and requires Internet Explorer 5.5+

If you are a Macintosh user with Netscape, you must use Netscape 4.7 or higher to access this site, view products and place an order. If you are a Macintosh user with Internet Explorer or a FireFox user, you will only be able to view products. We invite you to browse the site and then call Customer Service at 1-800-992-6872 to place your order.

Store Navigation Buttons
The Store Navigation buttons, located across the top of your screen and down the left hand side of your screen, will assist you in performing specific functions on this site, as will the links located at the bottom of your screen.

Top Navigation
Home
Click on the [Home] link to return to the Welcome Page.

About Us
Click on the [About Us] link to find out more information about Courage Cards and Courage Center.

What’s New!
Click on the [What’s New!] link to view all of the new products offered this year. Select a product to learn more or to place your order.

Request a Catalog
To request a catalog, click on [Request a Catalog]. Complete the online form and click [Submit Request].

Meet Our Artists
Click on the [Meet Our Artists] link to view information on some of the artists of the Courage Cards sold on this site. More than 60% of the cards are created by artists with a disability - illustrating the Courage Center Vision that one day, all people will live, work, learn and play in a community based on abilities and not disabilities.

Become a Card Artist
Click on [Become a Card Artist] if you would like to learn more about becoming a card artist and participating in the annual Courage Art Search.

View Cart
To view all of the products in your shopping cart, click the [View Cart] button.

You will then see a summary of your entire order, including item numbers, descriptions, personalization information (if applicable), quantities and prices. Review all information for accuracy. If there is personalization information to be displayed, a [View Details] button will be available - click on the button to review your personalization information. Click the [Close Details] button to hide the personalization information.

Left Navigation
Finding Cards & Gifts
The Left Navigation displays a list of product categories. Start shopping by selecting a category. Or click on any of the [>shop now] images on the Home page to view and purchase the product shown.

Holiday Cards
Select your holiday card from one of the following categories: Holiday Classics, All Occasion Cards, Front Imprint Cards, Photo Cards, Calendar Cards & Thanksgiving Cards.

Holiday Classics has many subcategories to help you find exactly what you are looking for. Select from City Scenes, Traditional, Religious or Thanksgiving or View All Holiday Classics using the View All Cards link.

All Occasion Cards
New in 2009, Courage Cards now offers All Occasion Cards designed by Courage Cards’ Artists. Many designs to choose from. Click [All Occasion Cards] to begin shopping.

Front Imprint Cards
Click [Front Imprint Cards] to view the many designs that feature a front imprint. This is a great way to showcase your company name.

Photo Cards
New in 2009, Courage Cards now offers cards that feature your personal or company photo. Both vertical and horizontal layouts. Click [Photo Cards] to make your selection.

Calendar Cards
Click [Calendar Cards] to see the new Calendar products offered in 2009. Both Tri-fold Calendar Cards and Calendar Magnets are available.

Thanksgiving Cards
Click [Thanksgiving Cards] to shop the beautiful Thanksgiving Cards designed by Courage Cards’ Artists.

Chocolates and Nuts
Click [Chocolates and Nuts] to choose from a variety of Gourmet Chocolates and Nuts.

Envelope Seals
Click [Envelope Seals] to purchase envelope seals that will coordinate with your cards.

Customer Service
Request a Catalog
To request a catalog, click on [Request a Catalog]. Complete the online form and click [Submit Request].

Contact Us
Click on [Contact Us] for phone, fax, and email contact information.

Order Form
Click on the [Order Form] link to open a pdf of the order form.

Request a Sample
Click on [Request a Sample] to request sample cards. You will be prompted for the card item number and description as well as your contact information.

Remove from Mailing List
Click on [Remove from Mailing List] to be taken off the Courage Cards mailing list. This will be updated for next years catalogs.

Support Courage
Donation Imprint
Click on the [Donation Imprint] link for details on this imprint. This is the donation message that will print on your cards with a minimum of a $500 donation: A special donation has been given to Courage Center with you in mind. This gift supports life-enriching services for people with disabilities.

Donation Insert Cards
Click on the [Donation Insert Cards] link to order Donation Insert Cards in denominations of $10 or $25 and to learn how your donation is used to help build and maintain programs at Courage Center.

Retail Locations
Click on [Retail Locations] to find a store selling Courage Cards. This page will be added in October once the retail locations have been selected and Courage Cards products have been distributed.

Bottom Navigation
Site Map
Click the [Site Map] link at the bottom of the welcome page to find the layout of the site.

Help
The [Help] button will bring you to this page.

Search
The [Search] link will bring you to a page that allows you to search by Artist’s Name, keyword or phrase or item #.

Signature Card Template
Click [Signature Card Template] to download the template to create a personalized signature card. Follow the directions on the screen to set this up.

Privacy Policy
Click on the [Privacy Policy] link in the navigation links at the bottom of your screen to learn more about Courage Cards Privacy Policy.

Business Partners
[Business Partners] is an admin area used by Courage Center to maintain our Business Partners.

Ordering Products Online
Finding Cards & Gifts
The Left Navigation displays a list of product categories. Click on a category to view all of the product options within.

Ordering Cards
At the product information page, you will see the product name, description, artist’s name, card size, image and pricing. To order, enter the quantity you would like and hit [Next]. In the next 2 steps, you will be able to personalize your card.

Card Personalization Options

Donation Gift Imprint - Step 2
Check the box to include a donation gift with your order. Enter the amount of your donation in the box provided. Minimum donation of $500 is required. With a donation, the following message will print on your cards: A special donation has been given to Courage Center with you in mind. This gift supports life-enriching services for people with disabilities.

Verse Selections – Step 2
Choose one of the featured verses, write your own custom verse, upload a verse, or use a verse that was uploaded in previous years. If you choose to upload a verse, a new window will open and allow you to browse for your file and upload to our site. Please upload only JPG, GIF, TIF, PDF and EPS files as those are the formats required to provide you with the best quality reproduction. These files should be provided at a minimum of 600 dpi. The files should be submitted in bitmap or grayscale - do not submit in CMYK. Please note: If you upload a verse or request us to retrieve one used previously, your online proof at the time of order will not be complete. Once we have received or retrieved your verse, a proof of your card will be sent for approval.

Card Verse Ink or Foil – Step 2
Choose from 5 ink colors or 4 foil colors for your verse and free personalization. Some products offer choice of ink color only.

Company Name – Step 3
This imprint will be available on select products only. Enter your company name or the name you wish to appear on the front of your card.

Photo Upload – Step 3
This imprint will be available on select products only. Click the radio button to upload your photo. A new window will open and allow you to browse for your file and upload to our site. Please upload only JPG, GIF, TIF, PDF and EPS files as they are the formats required to provide you with the best quality reproduction. These files should be provided at a minimum of 600 dpi. The files should be submitted in bitmap or grayscale - do not submit in CMYK. Please note: your online proof at the time of order will not be complete. Once we have received your photo and reviewed it for quality, a proof of your card will be sent for approval.

Free Personalization – Step 3
Enter your free personalization message into the 3 text boxes provided. This will display under your card verse and will be centered on the card. Choose from 4 font choices. Ink or foil color will match what was selected for the card verse.

Logo Selections – Step 3
Choose Upload Logo if you wish to include your company’s logo on your card. A new window will open and allow you to browse for your file and upload to our site. Please upload only JPG, GIF, TIF, PDF and EPS files as they are the formats required to provide you with the best quality reproduction. These files should be provided at a minimum of 600 dpi. The files should be submitted in bitmap or grayscale - do not submit in CMYK. If you are uploading a logo that is multi-colored, please color break and submit as separations in an Illustrator EPS file. Please note: If you upload a logo or request us to retrieve one used previously, your online proof at the time of order will not be complete. Once we have received or retrieved your logo, a proof of your card will be sent for approval.

Signature Template Upload – Step 3
If you choose to upload a Signature Template, a new window will open and allow you to browse for your file and upload to our site. Please upload only JPG, GIF, TIF, PDF and EPS files as they are the formats required to provide you with the best quality reproduction. These files should be provided at a minimum of 600 dpi. The files should be submitted in bitmap or grayscale - do not submit in CMYK. Please note: If you upload a signature template, your online proof at the time of order will not be complete. Once we have processed your Signature Template, a proof of your card will be sent for approval.

Special Instructions – Step 3
Enter any special instructions into this space. Please note colors (i.e. PMS, black, screen) for any uploaded Verse or Logo. Special instructions may require additional charges that will not be reflected on the price listed and may delay the delivery of the product. Please limit your instructions to less than 200 characters.

Envelope Selections – Step 4
Choose the Premium Foil Lined envelopes which are included with your card purchase, or upgrade to the Self Adhesive foil-lined envelopes for an additional charge. Select the radio button next to your selection.

Envelope Return Address – Step 4
Check the box to add a return address on your envelopes. Enter your return address in the blanks provided. Select font and ink or foil colors for the return address. Please note: Some products offer choice of ink color only.

Related Items – Step 4
At the end of the order process are other products that may interest you. Envelope Seals, Gourmet Chocolates or Nuts and matching foil extra envelopes are listed here. To include with your order, simply enter the desired quantity in the Quantity field and they will be added to your cart. Click on the item # for more information on each product. PLEASE NOTE: there are no related items offered with the All Occasion Cards.

Add Card or Gift to Shopping Cart
To add a product to your shopping cart, enter all applicable information and click [Add to Cart].

Proof Card Personalization
If you have ordered a personalized card or envelope, a proof of your order will display. Review your proof carefully - this is exactly how your personalization will appear on your card or envelope.

PLEASE NOTE: The site will not display a complete proof of your card at this time if you have selected verse, photo, logo or signature template upload or on file options. You will receive a final proof from customer service prior to production of your order.

Edit a Card or Gift in the Shopping Cart
To edit a card or gift in your 'Shopping Cart', click the [Edit] button to the left of the item number. For a non-personalized item, you will be able to change the quantity ordered by simply entering a new quantity in the quantity text box and clicking the [Save Changes] button. This will provide you with a summary of that item in your shopping cart. To view your entire shopping cart again, click the [View Shopping Cart] button.

If you wish to edit a personalized item, click the [Edit] button to the left of the item number. You will be able to change any of your personalization selections and/or entries as well as the quantity ordered. When you are finished making edits, click the [Save Changes] button.

Delete a Card or Gift in the Shopping Cart
To delete an item from your shopping cart, click the [Delete] button to the left of the item number. The item will be deleted and the shopping cart will refresh to show only the item(s) still on order. PLEASE NOTE: once you have deleted an item from your shopping cart, you will not be able to retrieve it.

Submitting Your Order
When you are finished shopping, submit your order by checking the 'Acceptance Box' to indicate that you have reviewed your order and agree to the terms. Once the 'Acceptance Box' has been checked, click the [Checkout] button to proceed. At any time during the checkout process, you may use the navigation buttons and links on the pages to move back and forth through the process.

Shipping Information
The first page in the checkout process requests your customer type as well as all of your ship to information - name, company name (if applicable), address, phone, and email.

If you are sending this order as a gift to someone, you may check the box at the top of the page to indicate that this is a gift. This will provide you with a text box to enter a gift message. Your message will appear on the packing slip sent with the item, as well as on the shipping label on the outside of the box.

If your billing information is the same as your shipping information, check the box to bypass the billing information page. Click the [Next] button when you have finished.

Billing Information
On this page, you will enter your billing information - name, company name (if applicable), address, and phone - if different from your shipping information. When you have finished, click the [Next] button.

Payment Information
At this point in the checkout process, the site will go into 'secure mode', assuring your payment information is kept secure and private. Enter your payment information in full, including expiration date.

If there is a promotion happening, and you have been provided with a promotion code, this is where you would enter that code.

You may also elect to make a donation at this time to Courage Center. Simply check the box that indicates the dollar amount you wish to donate; or, you may check the 'other' box and enter your own amount.

When you have finished, click the [Next] button.

Order Review
On this page, you will be able to review all parts of your order, including your shipping and billing information, all products ordered, any personalization information if you ordered a personalized item, your payment information, and your final subtotal, shipping/handling, and tax.

You will see your donation amount if you elected to make a donation. You will also see any promotional discounts if one applied to your order.

At this point, your order has not yet been submitted, so you may still make any changes to your order by either clicking on the navigation buttons or links, or clicking the [Resume Shopping] button.

If you are finished reviewing your order and have no changes, click the [Submit Order] button to complete the process.

Order Confirmation
Your order has now been submitted to Courage Cards and will be promptly processed. Please click the [Print] button to print a copy of your order confirmation for your records. This will show your shipping and billing information, what you ordered, any personalization information if you ordered a personalized item, your payment information, and your final subtotal, shipping/handling, and tax. You will also see your donation amount if you elected to make a donation. You would also see any promotional discounts if one applied to your order.

We will also send you an email confirmation of your order for your convenience.

To continue, you may either click the [Logout] button if you have no other orders to place, or you may click the [Place Another Order] button to return to the Courage Cards store.

Thank you for your order!

Ordering with Courage Cards is Safe
All account information is encrypted with the world leading SSL software and, for your protection, the online store does NOT retain credit card information. You will be required to re-enter a credit card number or corporate account number every time you order cards and gifts.

Legal Details to Know
Under the Fair Credit Billing Act, your bank should not hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Check a Submitted Order
To check the status of an order, call or email Customer Service at Telephone: 1-800-992-6872 or E-mail: couragecustserv@merrillcorp.com. Please reference the Order Confirmation number you received at the time of order.

Important Information to Know

Customer Service
Should you require assistance or need additional information, our Customer Service Department is available to assist you from 8am to 5pm Monday through Friday CST.

Courage Cards:
Attn: Courage Cards Customer Service
P.O. Box 1563
St. Cloud, MN 56302-1563

Air Shipments should be sent to:
Attn: Courage Cards Customer Service
4110 Clearwater Road
St. Cloud, MN 56301

Contact us:
Telephone: 1-800-992-6872
E-mail: couragecustserv@merrillcorp.com
Fax: 1-888-873-1771

Product Information
All items are sold separately unless otherwise indicated. Product set up, availability and pricing are subject to change without notice and should be considered estimates only. Prices do not include shipping and are in U.S. dollars.

Production Schedule

  • Personalized Cards: 5-7 working days
  • Custom orders: contact Customer Service

Sales Tax
Applicable sales tax will be added for Minnesota when orders are shipped and billed.   All prices and totals displayed should be considered estimates only.

Shipping and Handling
Order Value Standard Freight 2 Day Freight
$0-$100.00 $10.95 $30.95
$100.01-$200.00 $15.95 $35.95
$200.01-$300.00 $25.95 $45.95
$300.01-$500.00 $29.95 $49.95
$500.01-$1000.00 $35.95 $55.95
$1000.01-$2000.00 $54.95 $74.95
$2000.01+ 5% 6%

Delivery Time
This map indicates the approximate shipping time to reach your area. On large quantity orders, there may be freight savings if you have the equipment to unload bulk trucking company shipments. Please call Customer Service for information.

Payment
Orders must be accompanied by a valid credit card (Visa, MasterCard, Discover or American Express). No C.O.D. orders will be accepted. Prices are subject to change without notice. All prices and totals displayed should be considered estimates only.

Received Orders
Upon receipt of your order, check it carefully for accuracy. We cannot be responsible for discrepancies after 30 days from the shipping date of the order. Courage Cards is not responsible for cancellations or changes once an order is submitted.  For your protection incomplete orders will not be processed.  We will call you if there are questions with your order.

Questions Upon Receipt of Order
If you have any questions upon receipt of your order, please contact Courage Cards Customer Service at 1-800-992-6872.


© 2010 Courage Cards. All Rights Reserved. © CourageTM
 Where abilities and disabilities become possibilities.